Typically phones like this are made by small manufacturers out of Shenzhen China that don't tend to provide the best after release support, if any. These companies start up and evaporate almost overnight.
Bigger companies out of the same area like Xiaomi and Oppo (creator of the OnePlus) have a record of excellent aftermarket support and exceptional build quality on top of that. Problem was until this generation and marketing through the internet, there were no distribution channels into Canada and we couldn't get any of these devices.
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