Hopelessly out of touch customer service types. I recently made an inquiry online about a car at a dealership and got a call from a super friendly customer service rep to set up an appointment. Ok, that's all good.
Our scheduled changed and we ended up just dropping into that dealership a few days before, ok that's on us, so I email this girl afterwards just to say "hey, we ended dropping in and dealing with *SALES GUY* so we don't need that appointment anymore".
A few days pass, and we actually end up agreeing to buy a car from the sales guy we met with. We've talked to finance, we've got a scheduled delivery time and we're basically a converted lead at this point.
Now at this point I'd expect anyone calling from the dealership to be calling specifically in regard to the purchase we've made. But nope, miss sunshine calls just to "check in our how your appointment went and where you are in your vehicle search."
Really? We've agreed to purchase the car from you, I emailed you to let you know which sales person we met with, and you apparently have neither of those pieces of information?
Surely car dealers must have some kind of CRM tool which they can flag stuff like this in no? And the person making the calls would have access to it?
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