Quote:
Originally Posted by troutman
What constitutes "good service" depends on the customer. Some people don't want to engage in small talk. Others want to flirt with their server. Some people expected to be treated like royalty. Others want few interruptions.
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I think a good server can recognize what level of service a customer wants, but I think the basics are pretty common sense.
• Be courteous. Not everyone wants small talk or fake banter, but everyone appreciates a welcoming attitude. You are not doing your customers a favor just by existing.
• Be prompt. Always check in with a customer as soon as they come in, even if it's just to let them know you are busy and will be with them as soon as you can.
• Do what you promise to do. And if you can't, don't make excuses or hide from mistakes. If something goes wrong, explain it to the customer.
• Don't make the customer do your job. If a customer has to ask for something twice, that's bed service. If a customer has to come get you (ie to pay your bill), instead of the other way around, that's bad service.
I think these things are pretty basic, and apply to all types of businesses, but it's not the easiest thing to find in town. Everyone seems to just expect the easy money, and have enough business to not really care.