Quote:
Originally Posted by ricosuave
Thanks Azure. I guess its OK compared to a new plan, or whats out there now, but you're right, as a long term customer with multiple issues on my last term, I am expecting more.
EDIT- That price is for 2 phones.
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Well, $100 for 2 phones is decent enough if they throw in new phones. I find it bizarre that they wouldn't do that for a customer of 18 years.
Do carriers even understand how customer retention and service works?
If you were my customer of 18 years, I would instantly offer you free brand new phones, plus 3 months free service and double everything you're currently getting.
Just unreal.