Quote:
Originally Posted by AndyL
But another company pissed me off to no end last year - by being asshats and changing their warranty policy 3 months after I purchased a new tool (not consumer, or prosumer grade) I was willing to spend double on a tool - only because of the 2 year no cost warranty - with over the counter exchanges... They took away over the counter exchanges - and switched to 'we'll ship it to vancouver, you should have it back in 10 days'. I've worked with these guys for a LONG time - I was sold on that warranty/exchange policy... Because it saved me time and money - thus I didn't balk at paying twice as much for that tool as a dewalt/milwaukee/etc.
I'll never buy a tool from them again. Nor will I pay to repair theirs... Once they're done - they go in the trash; replace their 1 tool with 2 replacement consumer grade tools (and pocket some cash).
Marks did use their satisfaction guarantee warranty as a selling tool - to change it without grandfathering, is pretty flipping shady.
There really do need to be laws about retroactive changes to warranty, post sale... Especially when the company is always marketing on that warranty.
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I'm curious which store and tool brand you are talking about.