i remember going into marks one day to buy a new pair of jeans...i was replacing a pair i had bought maybe 6 or 7 months prior and the button came out so the jeans were useless (not a big fan of doing up my jeans with a safety pin :P)
when i was at the front, the lady asked me questions about if i had found what i was looking for, the right size, etc. i mentioned that yeah, i was just replacing a pair i had bought 6 or 7 months ago...she asked what happened...i told her about the button and she told me that as long as i had the receipt, i could bring them in and get an exchange....never ended up replacing them, but when the staff specifically tell you about their policies, it's hard not to be upset when marks goes ahead and changes the policy retroactively.
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