Quote:
Originally Posted by Maritime Q-Scout
So if your shirt wears out you can get store credit at your leisure as it's essentially a lifetime guarantee.
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That's the crux of the issue.
Was their previous policy that their clothes would last forever and if you ever had a problem with them, they'd exchange them no questions asked? Or, was their previous policy that they'd provide refunds or exchanges without requiring proof of purchase and that they'd accept returns on items that had been worn?
One is a lifetime guarantee/warranty, the other is a liberal return policy.
If it was a lifetime guarantee, then I can understand being upset with them changing that policy and they should continue to honour it on purchases that were made before the policy change. If they have just tightened up their return policy, I would shrug it off as the end of a good run.
Even companies that offer lifetime warranties usually only protect against defects in materials and manufacturing, not for general wear-and-tear.