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CaramonLS · 03-28-2014, 10:26 AM

Ever since I started buying from Mark's Work Warehouse, they had an extremely liberal return policy, where if something broke even without a receipt, they would take it back for store credit, no questions asked.

I've brought stuff back to Mark's twice I think in about 10 years since I started shopping there, however, today I decided to go back and return a total of 4 dress shirts, making this my single largest return to date, which over the last year (since May 2013), 3 sleeves had split and one had ripped down the middle.

Much to my surprise, it turns out their return policy changed last week, and is enforceable retroactively on all goods bought there. It is now 100 days, must have original tags on them. The supervisor I spoke with said there was absolutely nothing she could do, even though 2 shirts were bought last October.

I'm shocked they can just apply this policy to clothes retroactively. Their quality has been going down hill and prices have been steadily increasing on their goods. The only saving grace was that could could return crappy merchandise when it broke down after a couple wears.

I will not be giving another cent to these guys and I'd encourage you to do the same.

03-28-2014, 10:26 AM	#1
CaramonLS Retired Join Date: Mar 2003 Exp:	Mark's new return policy sucks Ever since I started buying from Mark's Work Warehouse, they had an extremely liberal return policy, where if something broke even without a receipt, they would take it back for store credit, no questions asked. I've brought stuff back to Mark's twice I think in about 10 years since I started shopping there, however, today I decided to go back and return a total of 4 dress shirts, making this my single largest return to date, which over the last year (since May 2013), 3 sleeves had split and one had ripped down the middle. Much to my surprise, it turns out their return policy changed last week, and is enforceable retroactively on all goods bought there. It is now 100 days, must have original tags on them. The supervisor I spoke with said there was absolutely nothing she could do, even though 2 shirts were bought last October. I'm shocked they can just apply this policy to clothes retroactively. Their quality has been going down hill and prices have been steadily increasing on their goods. The only saving grace was that could could return crappy merchandise when it broke down after a couple wears. I will not be giving another cent to these guys and I'd encourage you to do the same.