Quote:
Originally Posted by Professor Successor
I was wondering about the address change, but looking online, they do have the correct mailing address on file. I didn't think to ask how they attempted to notify me as the rep offered to fix the error when I started challenging them that it was not a promotional price. I asked her to just leave it for now until I investigate this further.
Just to be certain it wasn't a promotion that ended after 21 months, I double checked the contract. I did have a free local calling promo for 6 months--at least I assume that's what the "6M" added to the end of that line meant--but there isn't any such indicator stating that my $5 VM package/pricing was set to expire or change.
If they did send a letter by mail and I never got it, is the onus on them to prove I received it, or me to prove that I haven't?
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Okay, looks like it wasn't a promo (and you're right about the local calling bit). If they say they did send a letter, generally companies in this case will say it's out of their hand once the letter is sent so there's not much you (or they) can do about it if they say they did.
Good to hear the Rep did offer to adjust it but it's hard to say what happened exactly to cause the price jump in the first place.