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Originally Posted by Agamemnon
Or maybe its the desperate i-will-find-you tone in my voice...
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I have to deal with Dell on a daily basis at work; I'm the guy who orders the parts for our broken PC's. I find that 19 times out of 20 they are fine, but when they screw up they really screw up. But as soon as I resort to "yelling" via email they suddenly seem to jump and do what I'm asking.
I think they do understand that it is often cheaper to just give an angry customer what he wants instead of trying to get different levels involved.