I have purchased from Dell numerous times before.... Never had a problem and will continue to shop at Dell.ca.
Also, although it does suck that they sent you a second monitor (and charged you for it), do you expect that they give you the $ back right now and use the "honour system" that you will return the monitor??? Also, 8-10 for a refund isn't a long time to wait.
Anyways it does suck to hear what happened to you. I hope you get your $ back asap.
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