[gallione11]

Originally Posted by pylon

There's a saying, "You catch more flies with honey than vinegar."

Personally I would be less likely to look after a customer that attacks me with insults, as I will probably never see them again (and they are likely a write off anyway), than someone who words the email in a professional manner citing they felt they were mislead or overcharged. 9/10, I will accommodate the polite/professional approach. 9/10 I will ignore the insulting email. It is not conducive to reply to ignorant hatred.

FYI every dealer on the face of the earth charges shop supplies. It covers all of the stupid little stuff you don't think of. Seat covers, towels, topping up washer fluid, etc.... It should be disclosed on the original quote, and perhaps the service writer simply forgot to. But 10% +/- is the industry norm, and most dealers cap it at $25. You will have to get used to fixing your own cars, if you have an issue paying it. Also every single quote in a car dealership or pretty much any business on the face of the earth is + tax. I cannot remember the last time I was quoted tax in, besides by the local pizza joint.

$77/88 for an oil change? Good lord.