Quote:
Originally Posted by polak
So my dad came to me with his frustrations about the hidden fees from his recent oil change at the Ford dealership that he bought his car from and asked me to write a strongly worded complaint email.
Now him being an angry Polish man in his late 40's that has poor English skills, I get these requests all the time and usually I ignore them but this time around I felt like indulging a little bit as I too hate hidden fees at a shop.
While don't think this is funny, or overly gangster, I felt that my little rant deserved to be reposted here:
l think your hidden costs are bull####. I was told by your service rep. that an oil change with filter was 77 dollars. How do we magically get to 88 bucks (not including taxes of course)?
Im not complaining about the price, Im complaining about the unethical bull#### hidden costs that one would expect from a sleezy used car lot from a 90s movie. Why would shop materials not be included in the price of the oil change? Are you that unfamiliar with your own cars that you cannot predict what materials will be needed in a simple oil change and therefore cannot be upfront with the actual cost?
Sincerly,
Everyone who cant stand being told one price before service and another when its time to pay.
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There's a saying, "You catch more flies with honey than vinegar."
Personally I would be less likely to look after a customer that attacks me with insults, as I will probably never see them again (and they are likely a write off anyway), than someone who words the email in a professional manner citing they felt they were mislead or overcharged. 9/10, I will accommodate the polite/professional approach. 9/10 I will ignore the insulting email. It is not conducive to reply to ignorant hatred.
FYI every dealer on the face of the earth charges shop supplies. It covers all of the stupid little stuff you don't think of. Seat covers, towels, topping up washer fluid, etc.... It should be disclosed on the original quote, and perhaps the service writer simply forgot to. But 10% +/- is the industry norm, and most dealers cap it at $25. You will have to get used to fixing your own cars, if you have an issue paying it. Also every single quote in a car dealership or pretty much any business on the face of the earth is + tax. I cannot remember the last time I was quoted tax in, besides by the local pizza joint.