It sounds like ticketing in general is a joke for this game.
They also mistakenly sent out an email to all the minor hockey teams that entered a contest for tickets saying they won tickets and then later sent out an email going "Ooops" and retracting it. About 3,000 kids went from thinking they were going to a game to not and getting a makeup game "at some point next season":
http://www.cbc.ca/news/canada/britis...ters-1.2553175