I feel for you buddy. I have had many dealings with these electronic companies. I have to say it all depends on what store you deal with and who is managing it. Some times I get excellent service other time exactly like yours. What you need to do in the future is document everything that is said, when and where. And then at the end of it all if the screwed you around write a letter to head office.
I am almost at the point of recording these sales people and managers when they start telling me all this BS and throwing out the promises.
Its sad it has come down to this.
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