An update for those who are interested:
The last time I had talked to Futureshop, the general manager of the store told me that my TV would be ready in 3 weeks.
Me: "But I don't want to wait 1.5 - 2 months for my TV"
Gary (GM): "It won't be 1.5 months, it will be 3 weeks... in fact it might only be 2 weeks".
Fastforward to today... it's now been over 5 weeks. After 3 weeks had past, I decided to give Futureshop a bit of leeway, and a bit more time. I lost the ****ed off feeling I had previously and decided to be nice.
However, now that it's been about 5 and a half weeks (almost 1.5 months), I decided to give Futureshop a call.
The girl at the front desk advised me that on last update, the were still waiting on parts. In fact, they didn't even begin working on it until almost 3 weeks after I sent it away.
So I asked to talk to Gary (GM) again. He was in a meeting, but called me later in the day.
Of course, Gary isn't nearly as helpful this time, and effectively tells me that this whole thing is my fault and that Futureshop has already gone above and beyond to help me. What a load. I told him that at 24 years old, I'm likely to spend 10's of thousands of dollars on electronics over the next 10 years. My TV was worth $850. Was screwing me around on this relatively low priced item (for FS) really worth losing my business.
He skirted this question and kept asking me what it is I wanted him to do. I told him that I just wanted him to try and keep me as a customer. He couldn't think of anything... I suggested an in store credit, or a new TV, which he immediately scoffed at.
Finally, after he was obviously sick of dealing with me, he offered a replacement TV until my TV gets back. I can have any TV I want that is within a certain dollar amount from my TV. Of course, I have to charge this TV to my credit card, which they'll refund later.
I considered the offer for a moment, and asked him what would happen if it took another month for my TV to be fixed and I was charged interest.
"Oh, we'll deal with that if the time comes," he says.
After all the crap I've been through with this company, I honestly can't trust that I'll get all my money back. So I basically declined his offer, and said that if he can't do better then FS can forget my service. He said there was nothing he could do, and I ended the call.
So, I guess now I'll write a letter to the company, wait for my TV to get back and then just be done with FS. Hopefully someone else learned something from this whole ordeal (I certainly did), and stays far, far away from FS when it comes to more expensive items.
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