Quote:
Originally Posted by malcolmk14
Springs1, just please try to remember, the people serving you are humans. They are doing their best to make your experience enjoyable. Sometimes they make mistakes and they deserve to be spoken to as equals. I always choose my words very carefully when interacting with service staff because I think the guest has some responsibility to contribute to the dining experience and help create an atmosphere where the server wants to come back to the table.
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I agree, but they also should apologize if they make a mistake and not lie about it or blame it on someone else or something else like it's the computer's fault that the price is wrong or it's the old menus fault the prices are wrong or it's the cook's fault I have the wrong side dish.
Also, I am finding more times than not it's not mistakes, it's that they didn't even *TRY*. THAT is what hurts my feelings.
Like when the server said ""I'M NOT YOUR SERVER" when I had the 3 obvious mistakes wrong with my food, when I truly don't think my server put in the order that wrong. The thing is, by saying that ADMITS that she didn't read the ticket. That's ADMITTING she didn't *****TRY TO SERVE IT TO ME OBVIOUSLY CORRECT. I could see the problems without her putting my food in front of me, on the tray. The missing extra crispy bacon that was on an open-faced burger, ranch missing, and pickles on the side of the plate. Those were all things that could have been caught before she left the kitchen. She admitted that she didn't check it to say that. She would have said"It wasn't on the ticket" if she wanted to be a bitch back to me. That would have made more sense if she said that to defend herself.
So issue is not with real mistakes that they really tried, but the problems that I get that are their fault that they didn't even *CARE* to *TRY* to find the issues. They just didn't check anything. That's mean and uncaring. I couldn't imagine doing that to someone even if it wasn't my table, because that's people's lives you are affecting. I would care about them as PEOPLE, not just like they were dollar signs that weren't going to give me any money since I wasn't their server. I wouldn't have compared the ticket to the food for the money in that situation, I would have done it to care about other people. Customers aren't robots. We are people with real feelings too, not just servers. I just knew she didn't check anything to have 3 VERY OBVIOUS things not there and I knew most likely our waitress didn't put in the order THAT wrong like I can see her putting in the order wrong on one mistake of those, but all 3, NO.