Quote:
Originally Posted by Springs1
No, here's why you are wrong:
1. The server is asking the customer what they want.
2. We get a menu for a *REAL* REASON, so *WE* can decide, not our servers, not the managers.
3. We are paying a *TIP* so we can get our time not wasted on things we don't want.
4. No server is a mind reader.
5. Not everyone wants refills without asking, therefore, you can't do that 100% of the time getting things 100% correctly all the time.
6. The person that wants it that way is supposed to *ORDER* that way. As I said in #4, no servers are mind readers.
7. Doesn't matter if it saves time, because the server isn't supposed to place an order for their customers without their consent. Where are you getting that it matters? If you don't want your time wasted, *YOU* request it that way.
But it's *MY SERVICE*, so NO, I won't "thank" someone for wasting my time and my TIP MONEY. HELL THE F' NO! NO WAY JOSE!!
They should be **************APOLOGIZING*************** FOR MY LOST TIME THEY CREATED. They wasted my time. The apology should also be for trying to control my dining experience with what they want instead of what *I* want. They shouldn't be doing that. It's not them tipping us, it's us tipping them, so they have to do what *WE* want ONLY. That's why customers tip and not the servers tipping us.
It doesn't matter what 99.9% of people want when you serve. You are serving each *INDIVIDUAL* person at the table. Some people in the party may want refills without asking, some may not. You have *ASK* at the greeting to get it 100% right all the time. This way, you satisfy everyone. If they don't want to be asked that question, then I suggest to those customers bring you a list and give to your server if you don't want to be asked questions, because NOBODY CAN READ MINDS.
It doesn't matter what "most" people do or don't do. WHY would that play into an *INDIVIDUALIZED TIP* you are getting, huh? That makes NO SENSE. If you the entire restaurant had ONE person paying the tip, then only that ONE person's opinion would matter, but you are having many people in a party's opinion on the service, therefore, it matters what *******EACH PERSON IN EACH PARTY WANTS.
|
The point you miss is that you are not served in a vaccum. A servers incentive is to maximize tips from all tables not from your table. This is not done by providing good service. It is done by serving a maximum number of tables.
Also if a restaurant makes 0 mistakes they will be bankrupt shortly. The level of quality control required to make 0 mistakes is to high to be profitable. Perhaps 1 in 50 or 1 in 100 items going out of the kitchen should have errors. If I get a good meal 49 out of 50 times I eat somewhere I am coming back. So never say a server should be 100% correct, that is not their job. 98% or 99% allows restaurants to be cost effective.
I want to revisit the concept of Control. This seems to be at the heart of all your complaints. When you go to a restaurant you arent buying a prostitute. You arent buying a slave. You are purchasing an experience. By its nature this arrangement involves giving up control. In fact what you are paying for is for someone elses interpretation of food.
The best restaurants only have a few items on their menu because the chef wants to provide an experience to you. The loss of control is part of the experience.
Finally I expect professional service not a slave, a professional in any occupation is able to anticipate the needs of the customer and meet them without needing specific direction. If I have to explain every detail of from how I want my forks arranged to how I want my drink refilled I might as do it myself. We pay these professionals to take care of our needs.