Quote:
Originally Posted by WilsonFourTwo
I agree, but....how often do you open your Shaw/Telus/Bell bill to discover changes to their pricing? Consumers hate those changes but they don't abandon the service in large numbers.
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This is a result of a monopoly, not a result of consumer indifference.
If there was an option, most consumers would likely switch and the offending company would have an uphill battle to reclaim their business.
I think you see this in the automotive industry. People will follow their brand loyalty until the point where they feel like they've been screwed over, then, they make the jump from Ford to Toyota after cursing for years that they'd never drive a Toyota.