Quote:
Originally Posted by Street Pharmacist
Those are mistakes. By definition.
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They aren't mistakes. Mistake is unintentional. You are intentionally not checking my plate.
For example, I have seen a waitress print out our check and just hand it to us without comparing the check prices to the menu prices. That's intentional when I had to show her where a dollar overcharge on an item I ordered as it came was. WHY? I *SAW* she didn't.
Another example of not a mistake. A waiter me and my husband had our food and another table's food, he brought it out on a tray and sat it on top the tray jack. I watched since I was hungry and saw he didn't get his pad of paper out to see WHICH TABLE had which plate of food. He put in front of my husband fried shrimp w/fries when my husband ordered crawfish au gratin w/baked potato. Turns out, our waiter admitted he grabbed the wrong plate from the kitchen. The thing is, he made 2 issues happen. One may or may not have been a real mistake that he did compare the written order to the food BEFORE he left the kitchen. I don't know, I wasn't there. What I do know was NOT a mistake was him taking the plate of food that was on the tray sat on top the tray jack that had the fried shrimp w/fries to put it in front of my husband because he DID NOT ********COMPARE THE WRITTEN ORDERS TO WHICH TABLE HAD WHAT******, which ******IS********INTENTIONAL that he didn't *******************TRY*********************** to get it right just like not studying for a test. Same thing. THAT was NO mistake. That was PURE LAZINESS not to have gotten his pad of paper out to check which table had which plate of food. Before he took one plate off the tray that he had it sat down on the tray jack, his hands were empty and could have gotten his pad out to see which plate of food was to which table.
The fact that he "WINGED IT" by GUESSING rather than truly CHECKING his written order that we saw he *DID NOT* do. THAT is NOT a mistake. That is being lazy.
While he didn't intentionally want to give my husband the wrong item, he decided to guess rather than check things. THAT is what is intentional.
Another example would be once at the donut shop/diner I worked for, it was busy so since drive-thru is supposed to be fast, one day I "WINGED IT" didn't check the box of donuts(the glaze donuts they made hot in the back) and so I grabbed a box for the next person in the drive-thru line without lifting the box. I was being lazy about it, but more because it was drive-thru that things are supposed to go really fast unlike eating inside. Well anyway, the person came back in and said they got the wrong box of donuts. I didn't make a real mistake. While it wasn't intentional I didn't mean for that person to get the wrong box, I did *******DECIDE TO NOT CHECK THE BOX AS I ************SHOULD HAVE**************. THAT WAS THE PART THAT WAS INTENTIONAL, understand? Remember drive-thru normally doesn't make tips, because we rarely got tips through drive-thru to have an incentive to get things right unlike when people eat inside or to-go orders that got picked up inside. Was I in the wrong, YES. While I wasn't intentionally trying to get the person's order wrong, I did intentionally decide not to try my best to get that person's order right. THAT is what is intentional. That makes it not a mistake. In my case, it was not really about laziness, more about trying to rush the drive-thru line that was out to the street that my boss at the time has fused when the line was that backed up, so that's why I WINGED it, but I should have taken an extra 5 seconds to look inside the box. That was intentional that I didn't check the box.
Now you understand? Was I right to do what I did? Of course not. Fast food(which we weren't fast food, but drive-thru was kind of like fast food), we were rushed to get people in and out, so that's why I did what I did. Was it good service? NO, not by any means. Was it caring? No, it wasn't.
Understand the difference now between intentional and unintentional things of what is a mistake and what isn't?