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Originally Posted by btimbit
There is no kitchen error or server error, same team, error is an error. That said, the server should also be able to tell by looking at it. Joint responsibility, like Maritime Q-Scout said.
As with all businesses, as a consumer I don't judge service by mistakes, but by how they handle and fix the mistakes.
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I wouldn't know if it was medium rare vs. medium for example or even medium well. I would be able to tell if it was well done vs. medium rare though.
Error is an error same team as you said, NO WAY. It's either the kitchen staff or the server. In a case of medium rare vs. medium, that's a kitchen staff error, not a server error since the order was put in correctly.
There's no such thing as a team error.
If I was a cook and cooked it wrong, that's my error. If I were a server, but put in the order wrong, that's my error. If I brought out the completely wrong side dish and I took the order that's my error if I am the server. If I am a food runner and the order was put in correctly if I bring out a wrong side dish, that's my error.
Understand it's called BEING HONEST AND RESPONSIBLE. Someone caused this issue. It's not the entire team that caused it. It's IMPOSSIBLE!
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I don't judge service by mistakes, but by how they handle and fix the mistakes
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I judge WHY did it happen in the first place if it was a "mistake" or did my server not check a thing on my plate but I have the completely wrong food entirely for example. I judge how they handle it, but I also judge HOW many errors do I have and WHY did it occur. If I have 5 condiments missing, wrong side dish, sauce on my ribs that I asked none, you have to be kidding me if you think I won't judge based on that my server didn't take *******ANY EFFORT BEFORE THEY BROUGHT ME MY FOOD********. I judge if they took any *CARING and *EFFORT* into the job, not just how they handle it. It's no true mistake if they have that much wrong on your plate. That's just laziness and being uncaring on the job. To waste my time bringing me something with that much problems shows how little they *CARE* about making me happy. I judge them by the ************EFFORT************** they put into my service. If they put none, they will get ZERO TIP. If they put in some, they will get a tip based on how they handled it. If they were not apologetic and it was their fault 8%-10%. If they did apologize and tried to fix it in a timely manner, they would get like 13%-15%. It depends on the EFFORT *AND* how they handle it.