[Springs1]

Originally Posted by Maritime Q-Scout

What I mean by the server should check is the order in general.

If I order a burger with no veggies with bacon added, and waffle fries instead of regular freis; and the kitchen makes a regular burger, no bacon with regular fries, I expect the server to check it before bringing it to me.

That said if that does happen and the server apologies and immediately corrects the error I'm happy.

As btimbit said I do judge more on how they fix mistakes than the fact they were made. I was just outlining what should be done to ensure the mistake doesn't happen in the first place.

Let's say my server put in the order correctly and brought out my food to me in this case. I wouldn't be happy my server didn't ***TRY*** to catch obvious errors the didn't have to "touch" the food to notice it's wrong like regular fries aren't waffle fries and the way I order bacon extremely crispy that my server should be able to see the bacon even if it's a closed burger *IF* the kitchen staff cooked it to my specifications or even possibly see the lettuce or tomatoes hanging out that you could tell not to serve it that way.

My thing would be that the server didn't***TRY*** to at least get this. It's a server error once something like that gets to the table since it's obvious, not something covered up.

I would be impressed if my server came to my table to say the kitchen staff made it the wrong way and they are fixing it right now, THAT would make me tip very well like 30% range if everything else went smoothly that they caught it *BEFORE* they left the kitchen and didn't waste my time.

They are supposed to catch obvious errors. It's common sense. At Denny's before I ordered seasoned fries, our waitress(not someone else) brought me onion rings with my mini-burgers I ordered, our waitress should have caught that, it's OBVIOUS. Turns out, on our receipt she didn't charge me for the upcharge that was on the menu for the seasoned fries and even had mentioned it to me when I ordered even. So she put in the order wrong *AND* served it obviously wrong. Even if she would have put in the order correctly, she still was at fault for "serving" me something obvious. Good servers compare their written orders to the food to make sure they are serving the correct item or items or the correct way the food was asked to be prepared if it's obvious such as overdone fries vs. not overdone fries or sauce on ribs vs. no sauce.

I agree the issue shouldn't happen in the first place, but I don't agree it's a mistake though if they didn't check the order for obvious errors, that's just pure laziness and being uncaring. That's intentional when they do that. A mistake is unintentional, not intentional. It's intentional if they don't check over their written order with the food. That's no mistake there.

All I am saying is, I am not happy if they get it fixed, because they should have as you said caught it in the FIRST PLACE. Now I will give you that if it's only one side of ranch and they fix it right away, not a huge deal if they apologize, but if it's a wrong side dish, to me, they obviously didn't check anything and THAT would piss me off the NO EFFORT to *CARE* about what they were serving me.

I found this thread from someone mentioning my name.

As for it being a team mistake I agree that's how the restaurant should treat mistakes when dealing with the public.

I disagree. If it's really the kitchen staff error when it's not obvious, let me know so I can tip accordingly to not mess your tip up. If it's your mistake like you put in the order wrong, letting me know tells me how to tip. It's not a team mistake. It's either the kitchen staff or the server or another server if they run the food to me.

The only issue with "team mistakes" is that behind closed doors you have to identify the source of the issue in order to correct it.

It's not a "team mistake" EVER! You can't blame the kitchen staff even if another server runs the food for a wrong side dish for example if the order was put in correctly by the original server that took the order that has a ticket or computer screen order to compare the food to for obvious errors. It's the other server's fault. It's not a kitchen staff error.

If anybody brings out the food that isn't part of the kitchen staff with the order that was put in 100% correctly by the original server that took the order, but the problem was not obvious like the steak was medium not medium well as ordered as put into the computer, that's a kitchen staff error, NOT a server error.

Understand my point? There's no such thing as a "TEAM MISTAKE." It's either your server or another server or the kitchen staff that's at fault.