How steak is cooked is a bit of a different animal.
What I mean by the server should check is the order in general.
If I order a burger with no veggies with bacon added, and waffle fries instead of regular freis; and the kitchen makes a regular burger, no bacon with regular fries, I expect the server to check it before bringing it to me.
That said if that does happen and the server apologies and immediately corrects the error I'm happy.
As btimbit said I do judge more on how they fix mistakes than the fact they were made. I was just outlining what should be done to ensure the mistake doesn't happen in the first place.
As for it being a team mistake I agree that's how the restaurant should treat mistakes when dealing with the public. The server should never blame the kitchen, and a manager should apologize and deflect the blame on themseld without pointing a finger.
The only issue with "team mistakes" is that behind closed doors you have to identify the source of the issue in order to correct it.
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Last edited by Maritime Q-Scout; 02-09-2014 at 08:29 AM.
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