Quote:
Originally Posted by malcolmk14
I disagree. If a table orders a medium rare steak, a server punches in a medium rare steak, and the server asks the kitchen before taking it out of the pass-through window "is this the medium rare?" and the kitchen says yes, that's a kitchen error. No server is going to cut into a steak to make sure it's medium rare.
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There is no kitchen error or server error, same team, error is an error. That said, the server should also be able to tell by looking at it. Joint responsibility, like Maritime Q-Scout said.
As with all businesses, as a consumer I don't judge service by mistakes, but by how they handle and fix the mistakes.