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JonDuke · 01-25-2014, 09:04 AM

Debated Tech Talk...but posting here

I have a 5 year old Samsung LCD TV.
For the past few months, it's taken about 13 minutes to turn on and display a picture after pressing the power button.

I did some research and found this was a common fault with models that year and Samsung would cover the repair. I called, and they sent out a local repair shop the next day.

Repair guy comes, and replaces the capacitors (the known faulty part)
Puts it back together, and it "doesn't work". (tv won't turn on at all now)
He says that although the capacitor has been replaced, the "power supply" is the culprit, and can be replaced for $193. Fishy, I think.
I decline and just ask him to get my TV back to working order, even with delay start up.
He has other calls to go to, so I tell him to come back later that day.
When he does, he opens the TV and knows right away that he forgot to turn on the back light switch. TV works right away. Fishy, again. He then tells me the price for the power supply, if I choose to go ahead, would be marked down to $156.

The TV goes back to the way it was, and still takes 13 minutes to turn on, but it works, and I'm ok with not having to buy another TV right now.

Today, 2 days later...the TV doesn't turn on at all. I understand that this could be completely coincidental, but believe they messed it up.

I'll call, but they're not open yet. What would you do?

01-25-2014, 09:04 AM	#1
JonDuke Franchise Player Join Date: Dec 2010 Location: Calgary Exp:	Am I Getting Hustled? TV Repair Version Debated Tech Talk...but posting here I have a 5 year old Samsung LCD TV. For the past few months, it's taken about 13 minutes to turn on and display a picture after pressing the power button. I did some research and found this was a common fault with models that year and Samsung would cover the repair. I called, and they sent out a local repair shop the next day. Repair guy comes, and replaces the capacitors (the known faulty part) Puts it back together, and it "doesn't work". (tv won't turn on at all now) He says that although the capacitor has been replaced, the "power supply" is the culprit, and can be replaced for $193. Fishy, I think. I decline and just ask him to get my TV back to working order, even with delay start up. He has other calls to go to, so I tell him to come back later that day. When he does, he opens the TV and knows right away that he forgot to turn on the back light switch. TV works right away. Fishy, again. He then tells me the price for the power supply, if I choose to go ahead, would be marked down to $156. The TV goes back to the way it was, and still takes 13 minutes to turn on, but it works, and I'm ok with not having to buy another TV right now. Today, 2 days later...the TV doesn't turn on at all. I understand that this could be completely coincidental, but believe they messed it up. I'll call, but they're not open yet. What would you do?