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Originally Posted by Clarkey
Mistakes happen, it looks like Dell has been pretty good about rectifying the situation. If I were you I would be more ****ed at the $20 rip-off charge your banks is dinging you with.
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I hear ya. When I talked to the bank I asked why they let me go that far over my limit, and then charged me a $20 fee for it. The response was, 'because you're a good customer'. Sheesh... if I'm such a great customer they could have just raised my limit automatically and not charged me anything.
I'm more ****ed at the length of the bungle rather than the intensity of it, especially flubbing up my over-limit credit amount. Thats pretty much what inspired the vent. I'm also pretty miffed that someone can just 'charge' an amount to my credit card days after a legitimate purchase. As far as I'm concerned, now that Dell has my credit card info, apparently they're free to bill whatever they like to me and ship it out, and its on me (ie my _responsibility_) to assist them in rectifying the situation by carrying their false charge on my credit for 2 weeks.
I shouldn't have to. I didn't pay for it, the charge should be removed... immediately. I don't care how 'good' they are about it, their attitude or actions are of no concern to me. They billed me for a product I didn't order, on a day on which I ordered no products. The fact that they even suggested that I was being treated as 'returning the monitor' ****ed me off to no end. I wasn'treturning it, because I never bought it...