It annoys me when a company blamed the customer for their mistakes.
It's NEVER the customer's fault that you didn't meet a contractual obligation because you were busy.
A good company takes care of its contractual obligations and at the very least apologizes when that obligation isn't met.
Does that necessarily mean compensation? No. But an apology and a commitment demonstrating how it won't happen again is required.
__________________
"Calgary Flames is the best team in all the land" - My Brainwashed Son
|