[Dion]

Originally Posted by Minnie

Specialist's assistants/nurses who royally screw up major appointments and just shrug and tell you to come back in 3 weeks, on a date they've now had to double and triple book patients on because the dimbulb screwed up all the appointments RGMG. We were the seventh patient since 9 am to come in expecting to have their appointment today (our appt was scheduled for 11 am) only to be told the doctor wasn't even in until next week, so yeah, just go on home. Um, say what? There were 3 people behind us who were also there to see the same specialist who were just a wee bit pissed off. These appointments are booked months in advance, and hard to rebook.

We're fortunate in that I didn't have to schedule time off from a job to get to this appointment so while I'm miffed with the inefficiency and waste of 3 hours of my time, at least I didn't screwed out of work time and pay, like several others. By the time we got there, said assistant/nurse refused to come out and deal with the upset patients and the poor receptionist had to end up dealing with it, when it's only her job to check patients in. I felt quite badly for her, that she got dumped into the crap when it had nothing to do with her, really. Made sure to let her know that we were not in any way miffed with her and realized she couldn't do much for us, and that we were sorry she had to deal with the mess, instead of the coward who'd screwed all this up and now wouldn't face anyone. Felt like I should have gone and got her a coffee and Tylenol to deal with the headache she probably already had or would soon have, dealing with the mess.

Same assistant made another massive screwup a few months ago and sent out all these bloodwork requisitions to every one of the doctor's patients, for all these weird tests that they're not regularly scheduled for, resulting in a flurry of phone calls from hundreds of patients, to the clinic to find out what was going on. We got the new requisition the day before our last appointment, so we didn't bother calling and just asked the next day - Doc was so pissed. I imagine she's going to be crazy pissed now.

A pissed off Doc usualy ends up with the offending person looking for work elsewhere. In your case I do hope that happens. Incompentent asisstants should not be working in the medical field.