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She wasn't carrying another route. We asked. The whole neighborhood asked. In this particular case, she was just really bad at her job. That happens. We had a carrier in Innisfail that was absolutely horrid as well - we didn't complain about her, but quite a lot of people did and eventually she was replaced.
The temp that's doing our regular guy's route gets here about 2 hours later than our regular - but still long before 11 pm. I ran into her at the superboxes early on and we chatted, so I know she's a temp and does other stuff. She's nice enough - she just really really mixes up the mail, lol.
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Our mail delivery changed dramatically within the last year. We get our mail in a green mail-box in the country. The person contracted to do the delivery for our route was excellent...was there for years...and then retired.
Unfortunately, the new person hired was awful...until we put in two official complaints. We would get mail that was not ours and our neighbor continually got our mail and it was sensitive mail that one would have to worry about identity theft if it got in the wrong hands. It was mail that contained our business number, social insurance numbers, bank account numbers, all kinds of stuff.
Things improved a bit after the first official complaint but not dramatically. For the second complaint, I attached pictures that I took of all the sensitive stuff that had been put in the wrong box. As of now, the problem seems to have been solved.