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Originally Posted by Ped
Um....no.
Your comparison is assuming that 2 of the people who have legitimate returns will for some reason not just because 2 people have illegitimate returns.
Rather, it's the difference between 5 legitimate returns or 5 legitimate and 2 illegitimate returns.
The former isn't lessened as the latter rises.
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Yes, I should have said that assuming they're going to process five returns of an item, it doesn't really matter at that point to Walmart if any or all of the five items were originally purchased at Walmart or not. If they sold 100 units and accepted 5 returns, their bottom line is a total of 95 units moved out.
Really, other than a product that is defective, there's no reason a store needs to accept any returns, and there are a lot of stores that will only do straight exchanges of identical items. Accepting any returns is just about building customer relationships.
Some companies even brag about their liberal return policies. There's a story about Nordstrom in the States, which supposedly has such a liberal return policy that a guy was able to return a set of tires to a Nordstrom store, even though they don't sell tires. The story (which Snopes says is likely not true, or at least heavily exaggerated) says that Nordstrom acquired a small chain of department stores in Alaska and converted them to Nordstrom stores. The original stores had an automotive department, which was closed in the conversion, and the guy had purchased the tires at the old store and his return was accepted at the new store even though it was something they didn't carry.