When you think about it, accepting any returns are bad for the bottom line of a business. They already have the money and have taken the item out of inventory. Processing a legitimate return takes the same time and effort as processing an illegitimate one.
At the end of the day, it doesn't really make a difference to Walmart if they process 5 legitimate returns on a product, or 3 legitimate returns and 2 illegitimate ones, they still have to add 5 products back into their inventory. Really, accepting any returns is ultimately just to build goodwill with your customers. That's probably why they have such a liberal policy in the first place.
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