I use Teamviewer for all my family computers.
Set up an account, and unattended access and you won't even need to get them to read the ID number or Password to get access. It amazes my grandparents that I maintain their computers remotely and they don't need to lift a finger or try and find the pesky Team Viewer icon.
I am borderline on using it for work stuff as well, but I don't have enough people to support to make it worthwhile at this point.
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"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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