I was punished for gaming the system.
Quote:
THANK YOU
FOR CHOOSING MARK'S AND FOR SHOPPING WITH US
DURING OUR BLACK FRIDAY AND CYBER MONDAY EVENT
We are writing to apologize and inform you that we will be unable to fulfill the order you placed for the WindRiver Down Bomber Jacket (style 7AVEWRFW2-2122) due to higher than expected demand.
We will process your full refund for the WindRiver Down Bomber Jacket as soon as possible and if you ordered multiple items, we will fulfill the remainder of your order and honour the promotions you received.
At Mark's we strive to provide the best service possible. As such, for any inconvenience we may have caused we would like to offer you a personalized promotion code for $25 off your next purchase on Marks.com . You will receive your personalized promotion code in a separate e-mail within 48 hours.
We appreciate having you as a customer and are doing everything we can to ensure this doesn't happen again in the future. If you have any further questions or concerns, please contact our customer service department at 1-800-663-6275 and we will be happy to assist you.
Sincerely,
Marks.com Customer Service
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