Quote:
Originally Posted by robaur
I'm so pissed at Future Shop. I got an email that my business card that I use every single damn day to do multiple transactions could not be authorized. I called customer support and he advised me to contact my Visa company...I was like wtf ...tell me what part of the information is wrong...he's like .. we dont have that information....Then I gave him a brand new credit card...and told him to process that...right simple?....Nope he says that he can just update the information but the billing process will be done automatically when they try to authorize my new card??? WTF what kind of #### customer service is that?? You cant authorize my credit card over the phone and now expect me to sit here waiting for the next time you try to authorize payment??? He's like oh it should be tonight.
What a dumb ####ing company.
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Future Shop and Best Buy are both overly finicky with their credit card policies, have had issues with them in the past.
If the information on the order does not match the card information from Visa they will not charge you.
Even the shipping information does not match the billing information on the card they will completely cancel the order. Happened to me with them the first time I tried to have an order shipped to my work with FutureShop and the shipping address didn't match the card address. Had to call MasterCard and get my work address added to my account.
Also pissed at FutureShop right now. Still no sign of any shipping notice or charge for anybody who pre-ordered the "Day One Edition" from the E3 sale. Guess they will be dealing with a lot of returns of those games next week when the ones they were supposed to ship actually get in get returned.