Quote:
Originally Posted by REDVAN
Just wanted to say this is what happened for me too- I reserved a car and went to the parkade where it was supposed to be.
I walked up and down that parkade 3 times and NO car2go, so I emailed after I cancelled my reservation and complained that it wasn't there, and was given 30 minutes free. Pretty good customer service I'd say.
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It's literally the worst customer service I can recall receiving from any company.
It happened again this afternoon. Walk to where the car I reserved should be, no car. Look around in the alley behind the building, nothing. Now I'm pissed because this is the second time in a week so I call them.
Guy picks up, I explain. He says it's probably in a parkade, and he'll find me another one. There's one 3 blocks west. Walk 2 blocks, he tells me whoops, someone else reserved it. This happens 3 times with him telling me to walk somewhere only to say the car is gone. So finally he just puts one out of service "by a park" on 4th and center, so about 5 more blocks. I walk there and call back. New guy now tells me it's actually somewhere in a parkade on 5th Ave and I'll have to just hunt through all 5 floors to find it.
Needless to say I gave up and am typing this from the corner of 4th and center st as I wait for a cab. An hour of my time wasted, I could have walked home.
This service is crap.