Quote:
Originally Posted by Bigtime
My experiences have been pretty much the complete opposite of yours. No problems reserving using the app (both apple and blackberry), and only once has my car been a "ghost" and not there when I got to where it was supposed to be. I tweeted with them about it and got a call shortly afterwards from their office, and they gave me something like 30 free minutes for the hassle.
|
Just wanted to say this is what happened for me too- I reserved a car and went to the parkade where it was supposed to be.
I walked up and down that parkade 3 times and NO car2go, so I emailed after I cancelled my reservation and complained that it wasn't there, and was given 30 minutes free. Pretty good customer service I'd say.