Like rotten said, I'm the guy that had the opposite experience. I'm a Telus fanboy. One pleasant surprise when I switched back a few months ago, was yes, they give you the 42" LED TV for signing the 3 year contract, but their cancellation policy has been cleaned up to a nice, fair, $10/month for your remaining months. So the way I figure, I got a $400 TV for $360, and for every month I don't cancel, it gets cheaper and cheaper.
Shaw was horrible for me. I don't know if my Gateway system was a lemon, or the fact I lived in an old bungalow in Altadore, but it was just terrible, and I couldn't wait to go back to Telus. The cancellation policy at Shaw was that I had to pay for my entire system outright, so that was ~$440, but then I sold the equipment on Kijiji for $300 or something. So Shaw is better that way, but I don't plan on cancelling TV anytime soon, so it doesn't bother me that I'm in a contract with Telus.
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