[Nehkara]

Hello CP!

I am with Bell, I have a Samsung Galaxy Note II, and my contract expires in 24 months.

About 6 months ago the reception in my house began to degrade. It has gotten to the point where, for the past few months, I get little to no signal in my house... my phone occasionally even starts roaming. I drop a lot of calls and a lot of my texts fail to send.

I live in Huntington Hills, obviously I should have EXCELLENT cell reception where I live. There is a cell tower less than two blocks from my house.

I get excellent cell reception elsewhere so the problem is not my phone, and one of my neighbours has noticed the same problem with Bell and has phoned to complain.

I called Bell in early September about this problem. The tech support guy I talked to said that there appeared to be something wrong with the tower but that because it was a long-standing problem, it would be listed as low priority for repair. I asked him if I should call back in a month or so if it was not resolved and he said yes.

I called a few days ago and the tech support guy I got this time said that because it is a long-standing problem, it will not be fixed. Period.

I explained that I can't really stay with Bell if I get no signal in my house. He agreed but reiterated that it would not be repaired any time soon (if at all).


What I want to know is do I have any recourse here? Can I successfully argue that I shouldn't be bound by my contract if they can't provide the service I am paying for? Do you at least think I could get a reduction in my bill if I called to complain to customer service?

Comments/questions/opinions welcomed.

Thanks!