I pay monthly and I haven't had any issues transferring tickets in March, didn't have to call the ticket rep. Maybe if you share the tickets and are transferring more than what have already been paid for?
I have to say, I think the new system is great. I went to one game using the cards. I've emailed a bunch of games, and printed a set to give to an employee, and I got emailed a set that a friend couldn't use that I printed out and used, and another set that I forwarded to someone else. Free transfers is what makes this work, really well.
Although in the old days I could see if the tickets were used or just went to waste, I can't do that any more, once they're transferred they're gone from my account.
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