[JohnnyNipshank]

My girlfriend went looking into paying out her old contract to get a new phone today with telus. She went to a telus dealership and everything was going smooth but then they told her that there was a note on her file and if she wanted a new phone she would have to buy out her old contract plus pay full price for a new phone even if she signs a new contract. Now she had gotten in an argument with a representative in the past because of being charged for texts when she had an unlimited plan. She also fell behind a month in paying her bill but has been on time for the past year. I'm thinking its time to switch carriers but would just like to know if anyone has any insight into this?