[EYE_Overstand]

i have managed a few of the family condos for the past 5 years and thankfully never had a problem with anything.... till a few weeks ago

My tenants called to inform me that while at work their apartment flooded and it had leaked to the one below.

the plumber had to come in as well as a restoration company to start ripping up carpet and underlay etc.

this is the exact quote from the plummbers note:

"
-gained access to suite and found toilet backed up and over flowing.
-plunged toilet, verified operation left water off to toilet. suggest flapper and valve be replaced
"

this is what the dispatch emailed me from the plumbing company:

" unfortunately our tech plungered the toilet and it cleared, he did not snake it or remove it, so there is no way to tell what the blockage was"

This is what the plummber wrote the condo manager:

"the tenant is on the top floor and the tub wasnt backed up and it ties into the same line as the toilet. i was able to plunge the toilet and had no issues getting it to go dowm telling me it was a toilet issue and nothing to do with the building piping"

This is what the condo manager said in a few different emails:

1. "yes the toilet was plugged"
2." i spoke with the technician from ____. he advised that the toilet was plugged, it leaked and over flowed your unit ad the one below"
3. "they (plumbers) already determined that it was the toilet that was plugged, it has nothing to do with the building. They plunged it only a few times and it unplugged"

_________________________________

thats the story. i was out of town when this happened and i have still not received a bill for the damage. ,y insurance doesnt cover water back up, and my tenants have insurance. They are saying it was not their fault and they are not willing to take this on.

What do i do? any suggestions?

thank you very much for time and responses