Quote:
Originally Posted by AltaGuy
I'm a bar manager, and always find these conversations interesting.
- Many things can go wrong while serving people. One simple mistake can have a snowball effect on a server's performance (a delay ringing something in, kitchen burns something, splitting a $700, 15 person bill into individual bills (!!)). One of the lovely things that happens frequently in this industry is that young people miss work. One person doesn't show up for a shift, and all of a sudden everyone has more than they can handle and service suffers. Just because you're tipping doesn't mean that servers don't deserve the benefit of the doubt.
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I'm just back from a vacation in Greece. On our first night out at a restaurant that provided us good service and food in the past, the food was good, but the service awful. My wife said we should leave little or no tip because as the poor service even resulted in a long delay between asking for and receiving our bill.
I disagreed with my wife on the basis that I could see how busy the place was and the servers were practically running everywhere non stop the whole night. Seeing this, I reckoned they probably deserved a tip even more than on past occasions where it was not busy and the service was great.
We were tired and in a rush to get home, but when I paid, and included the normal tip, they insisted we stay and have a half liter of wine on the house. When we went the following week, the welcome was fantastic and we got wonderful service and tey really fussed over my 8 year old son, and he loved it and we all enjoyed our night.