If you want to avoid dealing with people altogether, there's the option of ordering it online.
All you have to do is go to Koodo's site, find the phone
see that "Use Tab"? drag it to the left, click Add to Cart, and then go through the motions of ordering it. You get free shipping, and I, personally, had it at my door in less than 48 hours (though they did require a signature upon delivery).
It did also come with a Koodo SIM that shows up on the bill as $10, but it never got added to the total, so I've just ignored it.