We sell cars all the time to people we know are going to service elsewhere, and we have seen people in for service that we tried and failed to sell a car to. We never judge the person, or adjust the level of service based on if they bought the car from us or not. There are so many variables as to why they bought elsewhere, (it could be something as simple as we didn't have the right colour) that we wouldn't hold it against anyone.
At the end of the day, you are still getting some business from them, and you have to appreciate that.
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