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Originally Posted by mykalberta
I dont understand why you believe you are entitled to a full refund or replacement?
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Entitled is probably the wrong word. I don't feel like they owe me a new TV because my TV broke - I feel that they should do -something- to turn a bad situation into a good one. I honestly don't think that replaceing my $850 TV (that they probably won't lose a penny on by sending it back to the manufacturer after 3 months) is that big of a deal for Futureshop to keep a customer happy after screwing them around. If anything, by complaining (after I got the receipt) I gave Futureshop a chance to save some business... an opportunity they didn't grab.
I am 24 years old - right in the age demographic they are marketing for, meaning me as a happy customer would probably spend $1000's there over the next 10 years. Me as an unhappy customer will spend $0 there over the next 10 years.
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Originally Posted by mykalberta
As per the paying by cash, I understand from their point of view why they should have to keep a copy of the reciept, you paid cash - you at that time got a reciept (if not then how did the FS North know who to give the TV too?)
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Yes, I received a receipt from the NE store. It was attached to my layaway. I then gave the layaway to the rep at the NW store who took it, gave me my TV and told me he would take care of the rest. Yes it's my fault for not going back to get a receipt once I discovered I didn't have it, but as I said before I really didn't think this would be a problem.
I obviously won't make this mistake again... nor will I make the mistake of giving a company with this low of customer service my business.