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Originally Posted by Incinerator
That said, I also feel that he should just take this as a lesson learned instead of asking for an exchange/refund because this whole mess is partially his own fault for a) not requesting the receipt right away at the time of purchase, b) not buying a big ticket item with a credit card, which offers reasonable protection against this kind of stuff happening, and c) buying an Insignia without researching and finding out that it is crap (or knowing that it is crap but still cheaped out on the FutureShop warranty).
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I actually agree with you (somewhat) ...
a) You're right, I should have requested a receipt right away. However, I honestly did not think that it would be this big of a hassle. Perhaps I'm a bit naive, but I figured that it would be no problem for Futureshop to reprint my receipt if I happened to have a problem within the first year.
b) Again, you're right. I honestly NEVER buy in cash, but in this instance I did... and only because it came out of my poker winnings. In the future I obviously will cover my ass and pay with a CC.
c) Actually, I did do research. I was looking for a low-end 26ish inch LCD TV, and from all the reviews I read, Insignia seemed like a solid choice. It obviously isn't top of the line, but that's why it was only $850. Do I expect this thing to last 10 years? No... however I did expect it to last the year! That's why I have the manufacturers warranty. And why would I get a warranty that was $150 when my TV is only $850? Total scam. Yes, you get what you pay for, but I think it's pretty silly for anyone to say that I should have bought the extended warranty if I was going to "cheap out" on the TV.
I knew what I was getting into by buying a lower-end television, and I am fully prepared to pay for any repairs that are needed past the 1 year warranty. My issue here isn't that my TV broke, my issue is with the customer service provided by Futureshop. I had at least 4 people tell me that they couldn't help me when they obviously could... this is **** poor customer service. Futureshop should be looking out for ALL of their customers, not just the ones that bought their ripoff extended warranty.
And as someone else said - the reason I didn't immediately take this as "lesson learned" is because I got diked around so much. I didn't expect a replacement TV or a refund because my TV broke, I expected it because the quality of service I received was crap, and any company with an ounce of customer service would have tried to do something to keep me as a customer in the future. FS obviously doesn't care about this, and hence, I will never shop there again.