08-02-2013, 03:35 PM
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#209
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Often Thinks About Pickles
Join Date: Jan 2007
Location: Okotoks
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Tim Horton's started its downhill slide when they started outsourcing their baked goods. I'm old enough to remember when a Tim's donut or apple fritter was the best!
http://www2.macleans.ca/2010/09/07/e...ouble-trouble/
Quote:
Tim’s regulars may have a hard time swallowing the news that their maple dip is no longer produced under the Maple Leaf. As national symbols go, a Hortons donut is second only to a Hortons coffee. But Timmy’s selling baked goods from a freezer? That’s standard operating procedure, and has been for quite some time.
Yes, it was certainly a scandal back in 2003, when Hortons co-founder Ron Joyce confirmed the truth: that the company he built (and had recently left) replaced its in-store deep fryers with frozen globs of dough trucked in from a factory. “This is not a philosophy that I would have embraced if I still owned the company,” he famously boasted. One Hortons spokeswoman, convinced that she could stop the unflattering headlines, famously told a reporter that “until I confirm or deny anything, it simply doesn’t exist.”
It did exist, of course. And the backlash was swift. (Joyce’s words were especially damaging. “I’ve tried them,” he said of the new donuts. “And they’re certainly not the same.”) In time, though, most people eventually forgot—or simply stopped caring—where their honey crullers came from. Truth be told, many customers still have no idea that the donuts on display have to be defrosted.
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