Any measurement of reliability, quality, longevity, etc is going to be over a large # of vehicles, and only makes sense over a large # of vehicles. Even the worst manufacturer will have a percentage of their vehicles that will be great, and even the best will have a percentage of their vehicles that are lemons.
So owning one or talking to a neighbour that's had one is almost useless, it's basically anecdotal evidence. Only by looking at large #'s can the difference between model A and model B be evaluated, and even then you're only skewing your odds somewhat.
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Uncertainty is an uncomfortable position.
But certainty is an absurd one.
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