Quote:
Originally Posted by Rathji
Expecting them to be able to accurately describe the problem...
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That's not even close to what I said. In fact, it's the exact opposite.
Again, my point: I know they don't know what's going on. But if they're trying to log into webmail, and can't, then why not say, "I can't log into webmail" instead of, "is the Internet down?"
Suddenly, everyone's job becomes that much easier.
When you go to a doctor, do you ask him to check if your head has exploded, or do you just tell him that you're really tired in the morning even though you're getting lots of sleep at night?