Quote:
Originally Posted by FlamesKickAss
Also in the OP it says his adjuster but it was actually the third party's adjuster........
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Where does he say that? The only thing I read is "the adjuster" which is what made UCB's reply lazy. Working in insurance he should have clarified that instead of just saying no, when it clearly would have been covered one way or another.
UCB is trying to save himself with the insurance term of replacement but he should know with 20 years of experience that clients don't exactly understand the difference between replacement or ACV and the OP was clearly using replacement as a broad term for replacement hoping for a working unit again (new, used or fixed). It was the wrong advice from the start and the right decision by the third parties insurance was made.